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Privacy Policy

1. Introduction

Welcome to vSeeBox Official Store (the "Site"), located at vseebox-shop.com. This Privacy Policy is operated by Ibarke Technology Limited  ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy.

By accessing our website or using our services, you consent to the data practices described in this policy. If you do not agree with the data practices described in this policy, please do not use the Site.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the Site, place an order, or contact customer support.

  • Personal Data: Name, shipping address, billing address, email address, and phone number.
  • Payment Data: We do not store your full credit card details on our servers. All payment transactions are processed securely by third-party payment processors (such as Airwallex) in compliance with PCI-DSS standards.
  • Automated Data: When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, and operating system, to ensure site security and functionality.

3. How We Use Your Information

We use the information we collect or receive:

  • To fulfill orders: Managing payments, shipping, and delivery (via our logistics partners).
  • To communicate with you: Sending order confirmations, tracking numbers, and support responses.
  • To protect our Site: For fraud monitoring and prevention.
  • To comply with legal obligations: Improving our services and maintaining business records.

4. International Transfer of Information (Important)

Please note that our legal entity is located in HONGKONG. If you are accessing our Site from the United States, European Union, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from applicable laws in China, please be advised that your continued use of our Site creates a transfer of your personal information to China. By providing your personal information, you consent to that transfer and processing in accordance with this Privacy Policy.

5. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information with:

  • Service Providers: Third-party companies that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Logistics Partners: Your shipping address and phone number will be shared with carriers (e.g., FedEx, USPS) specifically to fulfill your delivery.
  • Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, or a judicial proceeding.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to request access to and obtain a copy of your personal information.
  • The right to request rectification or erasure regarding your personal information.
  • The right to restrict the processing of your personal information. To exercise any of these rights, please contact us at info@vseebox-shop.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. You can configure your browser to decline cookies, but this may limit your ability to use certain features of our Site.

9. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

10. Changes to This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

11. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your privacy rights, you may contact us at:

Contact us